Noor-e-Hidaya Privacy Policy

Last Updated: July 31, 2026

Welcome to Noor-e-Hidaya (“the App”), developed and maintained by Tech wala Group (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy explains how Hidaya Noor collects, uses, stores, and protects your information when you use our mobile application, website, and related services.

By using Hidaya Noor, you agree to the practices described in this Privacy Policy.

1. About Noor-e-Hidaya

Noor-e-Hidaya is an Islamic application designed to help Muslims access authentic Islamic resources and tools, including:

  • Holy Quran (All 30 Paras)
  • Urdu Hadith Collections
  • Chat Mufti
  • AI Islamic Assistant
  • Qibla Direction
  • Zakat Calculator
  • Daily Islamic Articles
  • Islamic Educational Content
  • Additional Islamic utilities and services

2. Information We Collect

Depending on how you use the application, we may collect the following types of information.

Information You Provide

You may voluntarily provide information such as:

  • Name
  • Email address
  • Feedback
  • Messages sent through Chat Mufti
  • Support requests
  • Contact inquiries

Providing this information is optional.

Device Information

We may automatically collect:

  • Device model
  • Operating system version
  • App version
  • Device language
  • Time zone
  • Crash reports
  • Performance diagnostics

This information helps improve the stability and performance of the application.

Usage Information

We may collect anonymous usage information, including:

  • Features accessed
  • Pages viewed
  • Reading activity
  • Search activity
  • Session duration
  • General interaction with the application

This information is used only for analytics and improving user experience.

Location Information

Certain features, such as the Qibla Direction, may request your device’s location.

Your location is used only to provide the requested feature and is not continuously tracked.

You may disable location permissions at any time through your device settings.

3. Chat Mufti & AI Assistant

When you submit questions using Chat Mufti or the AI Islamic Assistant:

  • Your questions may be processed to generate responses.
  • Conversations may be temporarily stored to improve service quality.
  • Please avoid sharing sensitive personal information such as passwords, banking details, or confidential data.

The AI Assistant is intended for educational and informational purposes only. It does not replace qualified Islamic scholars for formal religious rulings or personal legal advice.

4. Quran and Hadith Content

The Quran, Hadith, and Islamic educational materials provided in Hidaya Noor are intended for learning and educational purposes.

We strive to ensure accuracy, but users are encouraged to consult qualified scholars regarding important religious matters.

5. How We Use Your Information

We use collected information to:

  • Operate the application
  • Improve user experience
  • Fix bugs and technical issues
  • Respond to support requests
  • Improve AI features
  • Enhance security
  • Develop new features
  • Analyze app performance
  • Prevent misuse or fraud
  • Comply with legal obligations

6. Advertising

Hidaya Noor may display advertisements using trusted advertising partners such as Google AdMob or similar services.

These advertising providers may use anonymous identifiers to deliver relevant advertisements.

We do not sell your personal information to advertisers.

7. Analytics

We may use analytics services to understand how users interact with the application.

Analytics may collect anonymous information such as:

  • App opens
  • Device type
  • Country
  • App version
  • Session length
  • Feature usage

This information helps improve the application.

8. Permissions

Depending on the features you use, Hidaya Noor may request permissions including:

  • Location (for Qibla Direction)
  • Internet access
  • Notifications
  • Storage (if downloading Islamic content)
  • Camera (future features, if applicable)

Permissions are requested only when required.

9. Data Security

We implement appropriate technical and organizational measures to protect your information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no method of electronic storage or transmission is completely secure.

10. Account and Data Deletion Request

Users of the Noor-e-Hidaya : Quran & Hadith app can request the deletion of their account, accumulated points, and any associated personal data (such as name, phone number, and delivery address) at any time.

How to request deletion:

  • Send an email to contact@techwalagroup.co.uk (or your support email) with the subject line: “Account / Data Deletion Request – Hidaya Noor”.
  • Please include the registered phone number or username associated with your account so we can locate your record.

What happens next: Upon receiving your request, we will verify your identity and permanently delete your profile, phone number, quiz points, and associated records from our Firebase database within 30 days. Once deleted, this action cannot be undone.

11. Data Retention

We retain information only for as long as necessary to:

  • Provide services
  • Improve application performance
  • Meet legal obligations
  • Resolve disputes
  • Prevent abuse

Anonymous analytics data may be retained for longer periods.

12. Children’s Privacy

Hidaya Noor is suitable for users of all ages.

Children should use the application under the supervision of a parent or guardian where appropriate.

We do not knowingly collect personal information from children without applicable legal requirements.

13. Third-Party Services

The application may integrate trusted third-party services, including:

  • Google Play Services
  • Google AdMob
  • Firebase
  • Analytics providers
  • AI service providers
  • Cloud hosting services

These services have their own privacy policies governing the information they collect.

14. International Users

Your information may be processed or stored in countries other than your own, depending on the services used by the application.

We take reasonable measures to ensure your data is handled securely.

15. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

We encourage users to review this page periodically.

17. Contact Us

If you have any questions, concerns, feedback, or privacy-related requests, please contact us.

Techwala Group

Email: contact@techwalagroup.co.uk

Phone: +92-33-99-456-456

Website: https://techwalagroup.co.uk

Consent

By downloading, installing, or using Hidaya Noor, you acknowledge that you have read, understood, and agreed to this Privacy Policy.